Privacy policy

Last updated: [DATE]

This Privacy Policy explains how makai collects, uses, stores and shares personal information when you visit or use [WEBSITE URL] (the “Website”), place an order, contact us or otherwise interact with makai.

The Website is hosted and operated through Shopify.

By using the Website, you acknowledge the practices described in this Privacy Policy.

 

 

1. Who We Are

For the purposes of applicable privacy and data-protection laws, the business responsible for determining how and why your personal information is processed is:

makai
Legal business name: [LEGAL BUSINESS NAME]
Business registration number: [BUSINESS ID]
Business address: [FULL BUSINESS ADDRESS, ISRAEL]
Email: info@makai-official.com

In this Privacy Policy, “makai”, “we”, “us” and “our” refer to the business identified above.

 

 

2. Personal Information We Collect

The personal information collected depends on how you interact with the Website.

Information You Provide

We may collect information you provide directly, including:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Country and postal code.

  • Order and purchase details.

  • Account login information, if customer accounts are available.

  • Product preferences, sizes and saved items.

  • Communications sent to customer service.

  • Return, exchange and cancellation information.

  • Reviews, photographs or other content you choose to submit.

  • Marketing preferences.

  • Any other information you voluntarily provide.

Please do not send sensitive personal information that is not necessary for us to handle your order or request.

Payment Information

Payments are processed through third-party payment providers, including PayPlus and Isracard.

Payment providers may collect information such as:

  • Cardholder name.

  • Payment-card details.

  • Billing information.

  • Transaction information.

  • Authentication and fraud-prevention information.

makai generally does not receive or store your complete payment-card number. We may receive limited transaction information, such as the payment status, transaction reference, payment method and partial card details.

Information Collected Automatically

When you browse or use the Website, certain technical information may be collected automatically through Shopify, cookies and similar technologies, including:

  • IP address.

  • Browser and device type.

  • Operating system.

  • Language and regional settings.

  • Pages viewed.

  • Products viewed or added to your cart.

  • Referring website or source.

  • Date and time of visits.

  • Interactions with the Website.

  • Checkout and shopping activity.

  • Cookie identifiers and similar device information.

  • Approximate location derived from your IP address.

  • Information used to detect fraud, misuse or security threats.

Information Received from Third Parties

We may receive personal information from third parties involved in operating the Website and fulfilling orders, including:

  • Shopify.

  • Payment and fraud-prevention providers.

  • PayPlus and Isracard.

  • Shipping and delivery providers.

  • FedEx.

  • A local Israeli delivery provider.

  • Customer-service and business-email providers.

  • Google Workspace.

  • Marketing or analytics providers, where such services are enabled.

  • Social-media platforms, when you interact with makai through those platforms.

 

 

3. How We Use Personal Information

makai may use personal information for the following purposes:

Processing and Fulfilling Orders

To:

  • Process payments.

  • Confirm and manage orders.

  • Prepare, pack and dispatch products.

  • Arrange delivery.

  • Provide shipping and tracking updates.

  • Handle returns, exchanges, refunds and cancellations.

  • Communicate regarding an order.

  • Provide invoices, receipts and transaction records.

Customer Service

To:

  • Respond to questions and requests.

  • Assist with product selection or sizing.

  • Investigate delivery or product issues.

  • Manage complaints and disputes.

  • Maintain a record of customer communications.

Website Operation and Improvement

To:

  • Operate and maintain the Website.

  • Remember cart and account preferences.

  • Analyse Website performance.

  • Understand how customers use the Website.

  • Improve products, services and the shopping experience.

  • Diagnose technical problems.

  • Test and develop Website functionality.

Security and Fraud Prevention

To:

  • Verify transactions.

  • Protect customer accounts.

  • Detect and prevent fraud.

  • Prevent unauthorised access.

  • Identify misuse of returns, promotions or payment systems.

  • Protect the rights, property and security of makai, customers and service providers.

Marketing

Where permitted by law, to:

  • Send newsletters and product updates.

  • Announce new collections, restocks and events.

  • Provide offers or promotional communications.

  • Measure the effectiveness of marketing campaigns.

  • Personalise advertising where relevant technologies have been enabled and the required consent has been obtained.

Legal and Administrative Purposes

To:

  • Comply with tax, accounting and consumer-protection requirements.

  • Maintain legally required business records.

  • Respond to lawful requests from courts, regulators or authorities.

  • Enforce the Terms & Conditions and Website policies.

  • Establish, exercise or defend legal claims.

  • Protect makai from fraudulent or unlawful conduct.

 

 

4. Legal Bases for Processing

Where the GDPR, UK GDPR or similar laws apply, makai processes personal information on one or more of the following legal bases:

Performance of a Contract

Processing may be necessary to:

  • Process and fulfil an order.

  • Receive payment.

  • Deliver products.

  • Manage returns, exchanges or refunds.

  • Respond to requests relating to a purchase.

Certain information is required in order to complete a purchase. Without it, makai may be unable to accept, process or deliver an order.

Legal Obligations

Processing may be necessary to comply with:

  • Tax and accounting requirements.

  • Consumer-protection laws.

  • Payment and financial regulations.

  • Court orders or other lawful requests.

  • Record-keeping obligations.

Legitimate Interests

makai may process information where necessary for legitimate business interests, including:

  • Operating and improving the Website.

  • Providing customer service.

  • Preventing fraud and misuse.

  • Securing the Website and transactions.

  • Managing disputes and legal claims.

  • Understanding business performance.

  • Protecting makai’s rights and intellectual property.

makai will consider whether these interests are overridden by the rights and interests of the individual.

Consent

Where required, processing may be based on your consent, including for:

  • Marketing communications.

  • Non-essential cookies.

  • Analytics or targeted-advertising technologies.

  • Certain uses of customer photographs or content.

You may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

 

 

5. Marketing Communications

makai will send marketing communications only where permitted by applicable law.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email.

  • Contacting info@makai-official.com.

  • Updating your communication preferences, where this option is available.

Unsubscribing from marketing will not prevent makai from sending essential transactional messages concerning an order, payment, delivery, return, security matter or customer-service request.

After you unsubscribe, makai may retain limited information on a suppression list to ensure that your preference continues to be respected.

 

 

6. Cookies and Similar Technologies

The Website uses cookies and similar technologies to:

  • Operate essential Website functions.

  • Maintain the shopping cart and checkout.

  • Remember preferences.

  • Protect the Website and prevent fraud.

  • Measure Website traffic and performance.

  • Improve the shopping experience.

  • Support analytics or advertising where such tools are enabled.

Essential cookies are required for the Website to function properly.

Where required by law, non-essential analytics, personalisation and advertising technologies will be activated only after you provide consent through the cookie banner or preference tool.

You may manage your preferences through the cookie settings displayed on the Website. You may also adjust your browser settings, although blocking essential cookies may prevent parts of the Website from functioning correctly.

Further information about active technologies, cookie purposes and retention periods will be provided in the Cookie Policy and cookie preference tool.

 

 

7. How We Share Personal Information

makai may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Shopify provides the e-commerce platform, hosting, checkout, order-management, customer-account and related services used to operate the Website.

Shopify may process customer information on behalf of makai and, depending on the Shopify features enabled, may process certain information for its own purposes under its applicable privacy terms. Shopify states that international transfers are protected through legal safeguards where required. (Shopify)

Payment Providers

Order and transaction information may be shared with:

  • PayPlus.

  • Isracard.

  • Banks, card networks and payment processors.

  • Fraud-prevention and authentication providers.

These providers process information to authorise payments, complete transactions, prevent fraud and comply with financial obligations.

Shipping Providers

Information required to deliver an order may be shared with:

  • FedEx.

  • A local Israeli delivery provider.

  • Postal, courier, customs and fulfilment providers.

This may include your name, delivery address, email address, telephone number, order details and customs information.

FedEx may receive recipient names, addresses, telephone numbers and email addresses from the shipper for delivery and tracking purposes. (fedex.com)

Communication and Technology Providers

Information may be processed by providers used for:

  • Business email and customer communications, including Google Workspace.

  • Website hosting and technical support.

  • Data storage and security.

  • Analytics, where enabled.

  • Marketing and advertising, where enabled.

  • Customer support.

  • Fraud detection.

Professional Advisers

Information may be shared where necessary with:

  • Accountants.

  • Lawyers.

  • Tax advisers.

  • Insurers.

  • Auditors and other professional advisers.

Legal and Regulatory Disclosures

Personal information may be disclosed where reasonably necessary to:

  • Comply with applicable law.

  • Respond to a valid court order or regulatory request.

  • Prevent or investigate fraud or unlawful activity.

  • Protect the safety, rights or property of makai or another person.

  • Establish, exercise or defend legal claims.

Business Transactions

If makai is involved in a merger, acquisition, investment, restructuring or sale of all or part of the business, relevant information may be shared with parties involved in the transaction, subject to appropriate confidentiality and legal safeguards.

 

 

8. Sale of Personal Information

makai does not sell personal information in exchange for money.

Certain advertising, analytics or Shopify features may be treated as “sharing”, “targeted advertising” or a “sale” under some regional privacy laws, even where no money is exchanged.

If makai activates features that create such rights, the Website will provide the notices, consent options or opt-out controls required by applicable law.

 

 

9. International Data Transfers

makai is based in Israel, but service providers may process or store personal information in other countries.

Information may therefore be transferred to or processed in countries where:

  • Shopify and its service providers operate.

  • Google and its service providers operate.

  • Payment providers operate.

  • FedEx and other couriers operate.

  • Technical, security or professional providers operate.

These countries may have privacy laws that differ from those in your country.

Where applicable law requires it, makai and its service providers will rely on recognised transfer mechanisms, such as:

  • An adequacy decision.

  • Standard contractual clauses.

  • Contractual and organisational safeguards.

  • Another legally permitted transfer mechanism.

Shopify states that customer data may be processed in countries in which Shopify, its affiliates or service providers operate, and that transfers are made in accordance with applicable data-protection laws. (Shopify)

 

 

10. Data Retention

makai retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including to comply with legal, accounting and tax obligations.

The retention period may depend on:

  • The type of information.

  • Whether an active customer account exists.

  • The duration of the customer relationship.

  • Applicable tax and accounting requirements.

  • Fraud-prevention and security needs.

  • Return, warranty or chargeback periods.

  • Whether the information is required for a legal claim or dispute.

Order, invoice, payment and transaction records may be retained for the periods required by applicable law.

Customer-service communications may be retained for a reasonable period to resolve enquiries, maintain service records and manage disputes.

Marketing information may be retained until you unsubscribe or withdraw consent, subject to limited suppression records used to respect your request.

When information is no longer required, makai will take reasonable steps to delete, anonymise or securely restrict it.

 

 

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request confirmation that personal information about you is being processed.

  • Request access to your personal information.

  • Request a copy of certain information.

  • Request the correction of inaccurate or incomplete information.

  • Request deletion of information in appropriate circumstances.

  • Request restriction of certain processing.

  • Object to processing based on legitimate interests.

  • Object to direct marketing.

  • Withdraw consent.

  • Request data portability where applicable.

  • Request information about recipients of your data.

  • Lodge a complaint with a competent privacy or data-protection authority.

  • Request review of certain automated decisions where applicable.

These rights are not absolute. A request may be limited or refused where information must be retained for legal, tax, accounting, fraud-prevention or legal-claims purposes.

To exercise a privacy right, contact:

info@makai-official.com

Please include sufficient information to identify you and describe your request. makai may request reasonable proof of identity before providing, correcting or deleting information.

For individuals in Israel, rights may include the right to review personal information held in a database and request correction or deletion where it is inaccurate, incomplete, unclear or outdated, subject to applicable law. The Israeli Privacy Protection Authority confirms that organisations controlling personal-information databases have duties concerning individuals whose information is held. (ממשלת ישראל)

For individuals in the EEA or United Kingdom, applicable rights may include access, correction, erasure, restriction, objection and portability. (European Union)

 

 

12. Complaints

Questions or complaints regarding the processing of personal information should first be submitted to:

info@makai-official.com

You may also have the right to complain to:

  • The Israeli Privacy Protection Authority.

  • The data-protection authority in the country where you live or work.

  • Another competent regulatory authority under applicable law.

 

 

13. Automated Processing and Fraud Checks

makai and its payment, Shopify or fraud-prevention providers may use automated systems to:

  • Assess transaction risk.

  • Detect suspected fraud.

  • Protect payment methods.

  • Identify unusual activity.

  • Decide whether an order requires additional verification.

An order may be delayed, held for review or cancelled where fraudulent or unauthorised activity is reasonably suspected.

Where applicable law grants the right to request human review of a decision based solely on automated processing and having a significant effect, you may contact info@makai-official.com.

 

 

14. Data Security

makai uses reasonable technical and organisational measures designed to protect personal information from:

  • Unauthorised access.

  • Loss or misuse.

  • Accidental disclosure.

  • Alteration or destruction.

  • Fraudulent activity.

Such measures may include:

  • Password-protected systems.

  • Restricted access.

  • Secure payment providers.

  • Encrypted connections.

  • Shopify security tools.

  • Staff and supplier access controls.

  • Regular review of applications and service providers.

No website, transmission or storage system can be guaranteed to be completely secure. You should use strong passwords, keep account information confidential and contact makai if you suspect unauthorised activity.

Israeli information-security regulations impose security obligations on organisations that manage databases containing personal information. (ממשלת ישראל)

 

 

15. Children’s Privacy

The Website is not directed at children under the age of 16, and makai does not knowingly collect personal information directly from children under 16 without appropriate authorisation.

If you believe that a child has provided personal information without the required permission, please contact info@makai-official.com so the matter can be reviewed.

 

 

16. Third-Party Websites

The Website may contain links to third-party websites or services.

makai is not responsible for the privacy, security or content practices of third parties that it does not control.

You should review the privacy policies of any third-party website or service before providing personal information.

 

 

17. Changes to This Privacy Policy

makai may update this Privacy Policy to reflect changes in:

  • The Website.

  • Business operations.

  • Service providers.

  • Technologies used.

  • Legal or regulatory requirements.

The updated version will be published on the Website with a revised “Last updated” date.

Where required by law, makai will provide additional notice or obtain consent before materially changing how personal information is used.

 

 

18. Contact

For questions, requests or complaints relating to this Privacy Policy or your personal information, contact:

makai
Legal business name: [LEGAL BUSINESS NAME]
Business registration number: [BUSINESS ID]
Business address: [FULL BUSINESS ADDRESS, ISRAEL]
Email: info@makai-official.com

Cookie Policy

Last updated: [DATE]

This Cookie Policy explains how makai uses cookies and similar technologies when you visit or interact with [WEBSITE URL] (the “Website”).

The Website is hosted through Shopify. This Cookie Policy should be read together with our Privacy Policy.

 

 

1. What Are Cookies?

Cookies are small text files stored on your computer, mobile phone or other device when you visit a website.

Cookies and similar technologies may be used to:

  • Operate the Website and checkout.

  • Remember your preferences.

  • Maintain your shopping cart.

  • Protect the Website and prevent fraud.

  • Understand how visitors use the Website.

  • Improve Website performance.

  • Measure marketing activity.

  • Provide relevant advertising, where enabled and permitted.

Similar technologies may include pixels, tags, local storage, software development kits and other device-identification technologies.

 

 

2. First-Party and Third-Party Cookies

First-party cookies are set directly by the Website or by Shopify on behalf of makai.

Third-party cookies may be set by external service providers whose technology is used on or connected to the Website, such as payment providers, analytics services, advertising platforms or embedded content providers.

Third-party services may use information collected through their technologies in accordance with their own privacy and cookie policies.

 

 

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are necessary for the Website to function and cannot generally be disabled through the cookie preference tool.

They may be used to:

  • Operate the shopping cart and checkout.

  • Process customer input.

  • Maintain Website security.

  • Authenticate customer accounts.

  • Remember privacy and cookie choices.

  • Prevent fraud and unauthorised activity.

  • Support payment and order processing.

  • Balance Website traffic and maintain technical stability.

Without these cookies, certain parts of the Website may not function correctly.

Functional and Preference Cookies

These cookies allow the Website to remember choices you make and provide enhanced functionality.

They may be used to remember:

  • Language.

  • Country or region.

  • Currency.

  • Login preferences.

  • Recently viewed products.

  • Display and accessibility preferences.

  • Other Website settings.

Where required by applicable law, these cookies will be used only after you provide consent.

Analytics and Performance Cookies

These cookies help makai understand how visitors interact with the Website.

They may collect information such as:

  • Pages and products viewed.

  • Time spent on the Website.

  • Referring pages or sources.

  • Website errors.

  • Browsing activity.

  • Shopping and checkout interactions.

  • General device and browser information.

  • Approximate location derived from an IP address.

This information may be used to measure Website performance, understand customer behaviour and improve the shopping experience.

Where required by applicable law, analytics and performance cookies will not be activated until you provide consent.

Advertising and Targeting Cookies

If advertising or marketing tools are enabled, these cookies and similar technologies may be used to:

  • Measure the effectiveness of advertisements.

  • Understand whether an advertisement led to a Website visit or purchase.

  • Limit how often an advertisement is shown.

  • Create or measure audiences.

  • Personalise advertising.

  • Display advertisements on third-party platforms.

  • Understand interactions across websites, applications or devices.

These technologies may be provided by Shopify or external advertising platforms.

Where required by applicable law, advertising and targeting technologies will not be activated until you provide consent.

Social Media and Embedded Content Cookies

The Website may contain links to, or content provided by, social-media platforms and other third parties.

When you interact with embedded content or visit an external platform, the relevant third party may place cookies or collect information according to its own policies.

Simply displaying a link to a social-media account does not necessarily place a social-media cookie on your device. Cookies may be placed when embedded features are loaded or when you interact with the relevant service.

 

 

4. Technologies That May Be Used

Depending on the features and applications enabled on the Website, cookies and similar technologies may be provided by:

Shopify

Shopify provides the Website’s e-commerce platform and may use technologies required for:

  • Website operation.

  • Checkout.

  • Shopping-cart functionality.

  • Customer accounts.

  • Security.

  • Fraud prevention.

  • Store analytics.

  • Personalisation.

  • Advertising services, where enabled.

Payment Providers

Payment providers, including PayPlus and Isracard, may use cookies or similar technologies when processing or verifying a payment, preventing fraud or operating a payment page.

Shipping Providers

Shipping and tracking providers, including FedEx and any local Israeli delivery provider, may use their own cookies when you visit their websites, open tracking pages or interact with their services.

Analytics Providers

The Website may use Shopify analytics or additional analytics services.

If services such as Google Analytics are introduced, they will be reflected in the Website’s privacy and cookie settings, and consent will be obtained where required.

Advertising Platforms

The Website may use advertising technologies such as Meta Pixel, TikTok Pixel, Google advertising tools or Shopify marketing services if these are activated in the future.

Where required, these technologies will be used only after consent has been obtained and will be reflected in the Cookie Settings tool.

Website Applications

Shopify applications installed on the Website may use cookies or similar technologies to provide functionality such as:

  • Product reviews.

  • Customer support.

  • Wish lists.

  • Email marketing.

  • Currency selection.

  • Personalised recommendations.

  • Fraud prevention.

  • Website performance analysis.

The technologies used may change when Website features or Shopify applications are added, removed or updated.

 

 

5. Consent

Where applicable law requires consent, makai will request your permission before using non-essential cookies or similar technologies.

Strictly necessary cookies may be used without consent where they are required to provide the Website or a service you have requested.

You may choose to:

  • Accept all optional cookies.

  • Reject optional cookies.

  • Select particular cookie categories.

  • Change or withdraw your choices later.

Rejecting optional cookies will not prevent you from accessing the basic Website or purchasing products, although some optional features may not function as intended.

 

 

6. Managing Your Cookie Preferences

You may review or change your choices at any time by selecting Cookie Preferences in the Website footer or through the cookie banner where it is displayed.

Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.

Cookie preferences generally apply to the device and browser on which they were selected. You may need to select your preferences again when:

  • Using another device or browser.

  • Clearing your browser cookies.

  • Using private or incognito browsing.

  • The Website’s cookie settings materially change.

  • A consent cookie expires.

Shopify’s cookie banner manages Shopify technologies and other technologies that are properly integrated with Shopify’s customer privacy system. Any additional third-party technology must also be configured to respect the choices made through the Website’s consent tool.

 

 

7. Browser Controls

Most browsers allow you to review, delete or block cookies through their settings.

Depending on your browser, you may be able to:

  • Delete existing cookies.

  • Block all cookies.

  • Block third-party cookies.

  • Receive a warning before cookies are stored.

  • Limit tracking technologies.

  • Clear cookies when the browser is closed.

Blocking strictly necessary cookies may affect the operation of the Website, including the shopping cart, account access and checkout.

Browser settings do not always control every form of tracking technology and may not automatically communicate your preferences to all third-party services.

 

 

8. Cookie Duration

Cookies may be:

Session Cookies

Session cookies generally remain active only while your browser is open and are deleted when you close it.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until you delete them.

The duration of a cookie depends on its purpose and the provider that sets it. Cookies may remain for different periods depending on whether they support security, preferences, analytics, advertising or another Website function.

The current cookie information available through the Website’s consent and privacy tools should be reviewed together with this Policy.

 

 

9. Legal Bases

Where the GDPR, UK GDPR or similar privacy laws apply, information collected through strictly necessary cookies may be processed because it is required to:

  • Provide the Website or a service requested by you.

  • Perform a contract.

  • Comply with a legal obligation.

  • Protect the Website, transactions and customers.

  • Pursue a legitimate interest that is not overridden by your rights.

Non-essential analytics, functional or advertising technologies will be based on consent where consent is legally required.

You may withdraw your consent at any time through Cookie Preferences.

 

 

10. Sale, Sharing and Targeted Advertising

makai does not sell personal information in exchange for money.

Under certain regional privacy laws, the use of advertising technologies may nevertheless be described as the “sale” or “sharing” of personal information or as “targeted advertising”, even when no money is exchanged.

Where such laws apply and relevant technologies are used, the Website will provide the consent or opt-out controls required by applicable law.

Where available, you may manage these choices through:

  • Cookie Preferences.

  • The Website’s privacy choices or data-sharing opt-out page.

  • A recognised browser-based preference signal.

  • A request sent to info@makai-official.com.

 

 

11. Third-Party Websites

The Website may include links to third-party websites, including payment, delivery, tracking and social-media services.

When you leave the Website, the third party may use cookies according to its own policies.

makai does not control cookies placed directly by third-party websites that you choose to visit.

 

 

12. Changes to This Cookie Policy

makai may update this Cookie Policy to reflect changes in:

  • The Website.

  • Shopify features or applications.

  • Cookies and similar technologies.

  • Analytics or advertising services.

  • Business operations.

  • Legal or regulatory requirements.

The updated Policy will be published on the Website with a revised “Last updated” date.

Where required by law, additional notice or renewed consent will be requested before materially different non-essential technologies are used.

 

 

13. Contact

For questions about this Cookie Policy or the use of cookies and similar technologies, contact:

makai
Legal business name: [LEGAL BUSINESS NAME]
Business registration number: [BUSINESS ID]
Business address: [FULL BUSINESS ADDRESS, ISRAEL]
Email: info@makai-official.com