Refund policy

Returns & Exchanges

At makai, we hope every piece becomes one you’ll love for years to come. To help you choose the right item, we encourage you to carefully review the product description, measurements and size guide before placing your order.

If you have any questions before purchasing, we’re always happy to help at info@makai-official.com.

Return Window

Return requests must be submitted within 14 days of receiving your order.

Once your return request has been approved, the item must be shipped back within 7 days.

Return Eligibility

To be eligible for a return or exchange, your item must be:

Unworn and unused.
Returned in its original condition.
Returned with all original tags attached.
Returned in its original packaging where reasonably possible.
Free from perfume, deodorant, makeup, stains, smoke, pet hair, or any other signs of wear, use or damage.

Items that do not meet these conditions will not be eligible for a return or exchange.

Customers are responsible for all shipping costs associated with exchanges, including the cost of returning the original item to makai and shipping the replacement item back to the customer.

Inspection

Every returned item is carefully inspected upon arrival.

If an item shows signs of wear, use, washing, alterations, damage, or is returned without its original tags attached, makai reserves the right to refuse the return or exchange and return the item to the customer.

Any item returned in a condition different from the one in which it was originally shipped may be refused and returned to the customer.

This policy helps ensure that every customer receives a brand-new product in perfect condition.

Exchanges

If you would like to exchange your item for a different size or another available product, please contact us at info@makai-official.com before returning your order.

Exchanges are subject to product availability.

Customers are responsible for all shipping costs associated with exchanges, including the cost of returning the original item to makai and shipping the replacement item back to the customer.

Items will only be exchanged once they have been received, inspected and approved in accordance with our Return Eligibility Policy.

Only one exchange is permitted per order.

Refunds

Once your return has been received, inspected and approved, your refund will be processed to your original payment method within 10 business days.

Customers are responsible for all return shipping costs, including the cost of returning the item to makai.

Original shipping charges are non-refundable unless required by applicable law or if the item received was faulty or incorrect.

Non-Returnable Items

The following items cannot be returned or exchanged:

Items returned without their original tags attached.
Items that show signs of wear, use, washing, alterations or damage.
Gift cards.
Final Sale items or products marked as non-returnable.

Faulty or Incorrect Items

If you receive an incorrect item or believe your item has a manufacturing defect, please contact us within 48 hours of receiving your order at info@makai-official.com.

Please include your order number and clear photos of the issue so we can review your request as quickly as possible.

Need Help?

If you’re unsure about sizing or choosing the right piece, we’re always happy to help before you place your order.

info@makai-official.com

Consumer Rights

Nothing in this policy limits any mandatory consumer rights applicable under the laws of your country or state of residence.

Cancellation Policy

At makai, we begin preparing your order as soon as it is placed to ensure it reaches you as quickly as possible.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

info@makai-official.com

We will do our best to accommodate your request.

However, once an order has been processed, packed, or shipped, it can no longer be cancelled and must follow our Returns & Exchanges Policy, subject to applicable consumer protection laws.

Changes to Your Order

If you need to update your shipping address or correct any order details, please contact us immediately after placing your order.

While we will do our best to make changes before your order is dispatched, we cannot guarantee that modifications will be possible once processing has begun.

Refused Deliveries

If an order is refused upon delivery or returned to makai due to an incorrect shipping address, failed delivery attempts, or refusal to pay customs duties or import taxes (where applicable), any shipping costs, return shipping fees, customs charges, or other associated costs may be deducted from any refund, where permitted by applicable law.

Our Right to Cancel

In rare circumstances, makai reserves the right to cancel an order before shipment, including but not limited to: